Welcome to The Defining Way Ltd t/a Tigerbags
We are a family owned, independent business based in the Cramlington that sells to both consumers and B2B customers. Our product portfolio covers these brands – Eastpak, Wenger/Swissgear, Caribee and Samsonite/American Tourister.
We only sell BRAND NEW stock, in the original packaging, and supplied with a full UK warranty. We purchase our stock direct from the manufacturer which enables us to reduce costs and provide our customers with incredible value for money.
This proposition, we underpin with our customer service pledge which has the customers satisfaction as our primary aim, allied to our no quibble returns policy, which we hope persuades people to shop with us time and again.
All orders are shipped via DPD Local on a next day delivery at no extra cost, but please note we do not ship on Saturdays, Sundays or Bank holidays as even Tigers do need rest.
For shipping outside of the UK we offer these rates on individual orders, and in the case of bulk orders we advise any costs at the receipt of order.:
If you would like more information on our products or services please do not hesitate to call our UK based office today on 01670 738732 and a member of staff will be more than happy to answer your questions. We do offer a personalization branding service at very competitive rates – please talk to us about your needs.×
Everything is underpinned by our Customer satisfaction pledge
We are dedicated to customer service and satisfaction with our primary aim to assist customers time and again. If you require any assistance or have an enquiry, please contact us using our online form on the "contact us" page or call us on 01670 738732. Furthermore if you are unhappy with the item, or it is not what you want we will refund (less the cost of the outward carriage), or exchange without hesitation if it is returned to us in its original condition with all labelling and packaging intact.
We are proud of our proposition which offers: